FAQ

Only cots with Smart Babee built-in can be connected via the app. Please check which manufacturers have integrated our smart system.

It depends on the furniture manufacturer, please check their specification regarding the cot. However, the headboard screen and other electronics are not.

The guarantee depends on the country where you bought the smart cot. Please contact to your retailer for further information.

You don’t have to worry about such circumstances, since the system has an uninterruptible power supply that can provide power for satisfactory functioning for 20-25 minutes. Please keep in mind that this uninterruptible power supply is respinsible for continuous functioning of the cot and for the WiFi system.

Simply press the On/Off button on the cot’s bed screen, wait a few seconds, then press the button again. If the issue remains, please contact our support, to find you a quick and helpful solution!

The bed can only monitor one baby at a time.

Any data older than Y *time* gets deleted from the cloud storage.

Since we developed the bed in a power-saving and economical way, its costs will be minimal.

Please contact our helpline by phone or email so that we can help you as soon as possible!

Yes, you can adjust the output volume while using the application, in order not to disrupt your baby’s rest.

The system does not measure the baby’s body temperature but the temperature of its immediate environment.

The system only transmits live video footage, when the user activates this function. When it is inactive, the camera system does not transmit or store the image. We respect the privacy policy terms, therefore the system’s functions are only accessible to you, through your registered user accounts.

We respect the privacy policy terms, therefore the system only transmits live audio material when the user activates this function. When the function is inactive, the system does not transmit or store any sound.

The system’s functions are capable of measuring the temperature and humidity of the environment but cannot regulate it. The user is responsible for setting proper temperature and conditions for the baby.

To provide the most comfortable experience, it is also possible to control the functions associated with the cot through the headboard screen.

The microphone installed in the headboard of the bed can transmit the sound to your phone through the application, to ensure that you do not miss your child’s first words.

The system monitors the baby’s movement and weight, concurrently with the temperature and humidity of the immediate environment.

We developed our bed so that its operating system complies with EMC testing, which measures electromagnetic radiation. The system works at a voltage of 15 volts in the bed. To the delight of parents and children, the entire design has been created with baby safety in mind, making it completely baby-friendly.

We respect the privacy policy terms, therefore the system’s functions are only accessible to you, through your registered user accounts.

The data is stored on a closed and secure cloud storage.

It stands for Electromagnetic Compatibility Testing, which measures the ability of equipment or systems to function satisfactorily in their electromagnetic environment without introducing intolerable electromagnetic disturbance to anything in that environment.

During the system update, the bed’s functions will temporarily stop, however, once the updates are installed, it will function perfectly.

As parents, we understand that our child’s safety is a top priority, however, the bed can only monitor and send notifications about your baby’s condition to your phone. Viewing the bed’s camera regularly can ensure your child’s safety in your absence.

It can be used on Android and iOS devices.

The system can be connected to the internet network via cable or WiFi (2.4GHz). Connecting to WiFi is explained in detail in the user manual, which only requires an Android or iOS device.

Don’t worry, first, check your phone’s settings to see if the notifications of the app are disabled. If you still do not receive them, please restart your Smart Babee system. In case you still experience an error, please contact our support team so we can help you as soon as possible!